Refund Policy

Thank you for choosing onit.gg.

We are committed to providing high-quality gaming services and digital products. Because many of our offerings involve digital goods and services that begin immediately after purchase, refunds are subject to the terms outlined in this Refund Policy.

This Refund Policy forms part of our Terms of Service. By placing an order through onit.gg, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Scope

This Refund Policy applies to all purchases made through onit.gg, including but not limited to:

• Game boosting services
• Coaching services
• Duo boosting
• Placement matches
• Account leveling
• Power leveling
• Raid carries
• Digital game accounts
• Game keys
• Gift cards
• Top-ups
• Virtual currencies
• In-game items
• Any other digital products or services offered through the Platform

Some products or promotions may include additional refund terms. Where those terms conflict with this Refund Policy, the product-specific terms will apply.

2. General Refund Principles

Because our products and services are digital in nature, not every purchase is eligible for a refund.

Refund eligibility depends on several factors, including:

• Whether work has begun
• The type of product purchased
• The amount of work completed
• Whether the product has been delivered or redeemed
• The reason for the refund request
• Compliance with our Terms of Service

Each refund request is reviewed individually.

3. Cancellation Before Work Begins

Customers may request cancellation before work has started.

Where no work has been performed, onit.gg will generally approve the cancellation and issue a refund, less any non-refundable payment processing fees, transaction costs, or administrative charges incurred by the Platform.

Refunds are not processed instantly and remain subject to our internal review.

4. Cancellation After Work Has Started

Once a booster has begun working on an order, the purchased service is considered partially fulfilled.

If a customer requests cancellation after work has started:

• completed work will be deducted from the refund amount;
• operational costs may be deducted;
• payment processing costs may be deducted.

As a general rule, refunds issued after work has started will not exceed 50% of the original purchase price, unless onit.gg determines otherwise in exceptional circumstances.

5. Customer-Initiated Cancellation

If a customer voluntarily withdraws from an active order after work has begun, the refund will be calculated based on the progress already completed.

Changing your mind after a service has started does not entitle you to a full refund.

6. Orders That Cannot Be Completed

If onit.gg is unable to complete a purchased service due to reasons within our control, we may, at our discretion:

• assign a replacement booster;
• provide an alternative solution;
• issue a partial refund reflecting completed work; or
• issue a full refund, less applicable non-refundable processing fees, where no meaningful progress has been delivered.

The chosen resolution will depend on the specific circumstances of the order.

7. Digital Products

Due to the nature of digital products, refunds are generally unavailable after a product has been:

• delivered;
• redeemed;
• activated;
• downloaded; or
• otherwise made accessible to the customer.

This includes:

• Game accounts
• Game keys
• Gift cards
• Virtual currencies
• Top-ups
• In-game items
• Downloadable codes
• Other digital goods

Exceptions may apply where required by law or where onit.gg determines that the product was defective, incorrect, or could not be delivered.

8. Non-Refundable Situations

Refunds will generally not be issued where:

• the customer changes their mind after work has begun;
• the customer logs into the account during an active boost without authorization;
• the customer changes account credentials during an active boost;
• the customer provides an incorrect platform, server, region, username, or email address;
• delays result from customer inactivity;
• the customer violates the Terms of Service;
• the customer shares account access with another person while boosting is in progress;
• publisher actions or game updates affect the service after completion;
• a digital product has already been delivered or redeemed.

9. Fraud and Chargebacks

Customers who believe a payment was made in error should contact onit.gg before initiating a dispute with their payment provider.

If a fraudulent or abusive chargeback is initiated after products or services have been provided, onit.gg reserves the right to:

• contest the dispute;
• suspend or terminate the customer's account;
• cancel remaining services;
• remove promotional benefits; and
• pursue any additional remedies available under applicable law.

10. Refund Method

Approved refunds will generally be issued using the original payment method whenever reasonably possible.

If the original payment method cannot be used, onit.gg may offer an alternative refund method, store credit, or another mutually agreed solution where permitted by applicable law.

11. Refund Processing Time

Once a refund has been approved, processing typically takes 3 to 5 business days.

Actual processing times may vary depending on:

• the payment provider;
• banking institutions;
• cryptocurrency networks;
• payment verification requirements; or
• other factors outside our reasonable control.

12. Promotional Discounts

If an order was purchased using a promotional discount, coupon code, wallet balance, cashback reward, or loyalty points, the refund amount may be adjusted to reflect the actual amount paid.

Promotional benefits used during the purchase may be revoked if the associated order is refunded.

13. Exceptional Circumstances

onit.gg understands that unusual situations may arise.

Where appropriate, we may, at our sole discretion, offer resolutions outside this Refund Policy in the interest of fairness and customer satisfaction.

Any such exception applies only to the specific case and does not establish a precedent for future refund requests.

14. Policy Changes

We may update this Refund Policy from time to time.

The latest version will always be published on the Platform and will apply from its effective date unless otherwise required by applicable law.

15. Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact us through one of our official support channels.

General Support

• help@onit.gg

Customer Support

• Website Live Chat

Community Support

• Official onit.gg Discord Server

We encourage customers to contact us before initiating payment disputes so that we can work toward a fair resolution.