Partner Agreement & Code of Conduct

This Partner Agreement & Code of Conduct ("Agreement") governs the relationship between onit.gg ("onit.gg," "we," "our," or "the Platform") and every individual or business approved to offer products or services through the Platform ("Partner," "you," or "your").

This Agreement applies to all Partners, including but not limited to:

• Boosters;
• Coaches;
• Account Sellers;
• Currency Sellers;
• Gift Card Sellers;
• Game Key Sellers;
• Top-Up Providers;
• In-Game Item Sellers;
• Power Leveling Providers;
• Raid Carry Providers;
• Marketplace Vendors;
• Digital Product Suppliers; and
• any other service provider or merchant approved by onit.gg.

This Agreement forms a legally binding contract between the Partner and onit.gg and operates in conjunction with our Terms of Service, Privacy Policy, Refund Policy, Acceptable Use Policy, and any additional policies or operational guidelines published by onit.gg.

By applying to become a Partner, accepting an order, listing products or services, accessing Partner systems, receiving payments, or otherwise conducting business through the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by this Agreement.

1. Purpose of this Agreement

The purpose of this Agreement is to establish the standards, responsibilities, rights, and obligations applicable to every Partner using the Platform.

Our objective is to create a professional marketplace where customers receive high-quality services and digital products while Partners operate in a secure, fair, and transparent environment.

This Agreement protects customers, Partners, and the Platform by establishing consistent operational standards and business practices.

2. Definitions

For the purposes of this Agreement:

Platform means the onit.gg website, applications, internal systems, dashboards, communication channels, and related services operated by onit.gg.

Partner means any approved individual or business authorized to provide products or services through the Platform.

Depending on the services provided, a Partner may act as a:

• Booster;
• Coach;
• Account Seller;
• Currency Seller;
• Game Key Seller;
• Gift Card Seller;
• Top-Up Provider;
• In-Game Item Seller;
• Supplier;
• Vendor; or
• another approved service provider.

Customer means any individual or organization purchasing products or services through the Platform.

Order means any purchase placed by a Customer through the Platform and assigned or fulfilled by a Partner.

Digital Products include, but are not limited to:

• gaming accounts;
• game keys;
• gift cards;
• virtual currencies;
• top-ups;
• downloadable content;
• activation codes;
• in-game items; and
• other electronically delivered products.

Gameplay Services include, but are not limited to:

• boosting;
• coaching;
• duo queue services;
• account leveling;
• placement matches;
• power leveling;
• raid carries; and
• other gameplay-related services.

Confidential Information means any non-public information relating to Customers, Partners, suppliers, pricing, internal systems, operational procedures, software, security practices, business strategies, financial information, or other proprietary information belonging to onit.gg.

3. Independent Contractor Relationship

All Partners operate as independent contractors.

Nothing contained in this Agreement creates:

• an employment relationship;
• a partnership under applicable corporate law;
• a joint venture;
• an agency relationship;
• a franchise relationship; or
• any fiduciary relationship.

Accordingly:

• Partners are not employees of onit.gg;
• Partners are not entitled to employee benefits;
• Partners are responsible for their own taxes and legal obligations;
• Partners determine their own working hours, subject to accepted orders and Platform requirements;
• Partners provide their own equipment, internet connection, gaming hardware, and software unless otherwise agreed in writing.

Nothing in this Agreement shall be interpreted as restricting the Partner's independence except where reasonably necessary to protect customers, maintain service quality, preserve Platform integrity, or comply with applicable laws.

4. Eligibility

To become a Partner, an applicant must satisfy the eligibility requirements established by onit.gg.

At a minimum, every applicant must:

• provide accurate and truthful information;
• possess the skills necessary to deliver the products or services offered;
• comply with applicable laws in their jurisdiction;
• maintain professional conduct;
• complete any interviews, tests, or evaluations requested by onit.gg;
• satisfy any additional requirements relevant to their service category.

Meeting these requirements does not guarantee approval.

5. Application & Approval

Submitting an application constitutes a request for consideration only.

onit.gg reserves the right, at its sole discretion, to:

• approve or reject any application;
• request additional information;
• verify previous experience;
• evaluate product quality;
• conduct gameplay assessments;
• perform interviews;
• verify identity where reasonably necessary;
• reject any applicant without providing detailed reasons.

A Partner relationship begins only after official approval by onit.gg.

6. Identity Verification

To maintain marketplace integrity and protect customers against fraud, onit.gg may require reasonable identity verification before or after approval.

Verification may include:

• government-issued identification;
• proof of ownership of payout accounts;
• verification of contact information;
• documentation reasonably necessary to prevent fraud or comply with legal obligations.

Failure to complete requested verification within a reasonable period may result in delayed payouts, suspension of new assignments, or termination of the Partner relationship.

Personal information collected during verification will be handled in accordance with our Privacy Policy.

7. Non-Exclusive Relationship

Unless otherwise agreed in writing, this Agreement is non-exclusive.

Partners may provide products or services through other businesses or marketplaces.

However, outside activities must not:

• interfere with accepted onit.gg orders;
• reduce service quality;
• misuse confidential information;
• create conflicts of interest;
• violate this Agreement.

8. Conflict of Interest

Partners must avoid situations where personal interests conflict with the interests of onit.gg or its customers.

Examples include:

• accepting work that prevents timely completion of accepted orders;
• using confidential Platform information for personal advantage;
• prioritizing competing marketplaces while neglecting active onit.gg orders;
• engaging in conduct that damages customer trust.

Partners must promptly disclose any known conflict of interest to onit.gg.

9. Internal Policies & Operational Procedures

Partners agree to comply with reasonable operational procedures, security requirements, workflow instructions, quality standards, and internal policies issued by onit.gg.

These procedures may relate to:

• order fulfillment;
• customer communication;
• security;
• dispute resolution;
• quality assurance;
• payment processing;
• fraud prevention;
• marketplace operations.

Operational procedures supplement this Agreement and do not replace it.

10. Right to Suspend or Remove Partners

Approval as a Partner does not guarantee continued access to the Platform.

To protect customers and maintain marketplace integrity, onit.gg may, where reasonably appropriate:

• limit available orders;
• temporarily suspend Partner privileges;
• remove listings;
• restrict access to specific product categories;
• withhold payouts pending investigation where permitted by this Agreement;
• permanently terminate the Partner relationship.

Such action may be taken where we reasonably believe it is necessary due to fraud, repeated policy violations, poor performance, security concerns, legal compliance, or other conduct that could negatively affect customers or the Platform.

Where practical, we will inform the Partner of the reason for our decision. However, we may withhold certain details where disclosure could compromise security, ongoing investigations, customer privacy, or our legitimate business interests.

11. Changes to Partner Categories

As the Platform evolves, onit.gg may introduce new categories of products or services.

Partners may apply to participate in additional categories, subject to any qualification, verification, or approval requirements established by onit.gg.

Any additional category-specific rules shall supplement this Agreement and apply only to the relevant category of Partner.

12. General Responsibilities

Every Partner is expected to conduct business through the Platform with professionalism, honesty, and integrity.

Partners agree to:

• perform their responsibilities with reasonable skill, care, and diligence;
• provide products or services that accurately match their descriptions;
• comply with this Agreement and all applicable Platform policies;
• cooperate with onit.gg staff and support personnel;
• protect the reputation of the Platform;
• maintain respectful communication with customers and other Partners; and
• promptly report issues that may affect the successful completion of an Order.

Partners are expected to act in good faith at all times while representing onit.gg.

13. Acceptance of Orders

Partners are responsible for carefully reviewing an Order before accepting it.

By accepting an Order, the Partner confirms that they:

• possess the necessary skills, knowledge, inventory, or resources to complete the Order;
• reasonably expect to complete the Order within the agreed timeframe;
• understand any special customer instructions;
• can comply with applicable service standards.

Partners should not accept Orders that they know they cannot complete successfully.

Repeated acceptance followed by unnecessary cancellation may affect Partner performance evaluations.

14. Order Fulfillment

Once an Order has been accepted, the Partner must make reasonable efforts to complete it promptly and professionally.

Partners shall:

• begin work within a reasonable time where applicable;
• follow customer instructions that have been approved by onit.gg;
• comply with Platform procedures;
• avoid unnecessary interruptions;
• notify support immediately if problems arise.

Partners may not intentionally delay an Order without a legitimate operational reason.

15. Service Quality Standards

Every product or service delivered through the Platform must meet the quality standards established by onit.gg.

Partners must ensure that:

• products accurately match their descriptions;
• services are performed competently;
• communications remain professional;
• delivery is completed as agreed whenever reasonably possible;
• customers receive fair and consistent treatment.

Repeated quality issues may result in corrective action.

16. Estimated Completion Times

Where estimated completion times are provided, Partners must make reasonable efforts to meet those estimates.

Partners acknowledge that estimated completion times are not guarantees and may be affected by circumstances beyond their control, including:

• game server maintenance;
• publisher updates;
• technical failures;
• payment verification delays;
• inventory shortages;
• internet outages;
• customer responsiveness.

If a significant delay becomes likely, the Partner must notify onit.gg as soon as reasonably possible.

17. Priority Orders

Certain Orders may be designated as priority services.

Partners assigned to priority Orders must make reasonable efforts to prioritize those Orders over standard assignments, subject to existing commitments and operational limitations.

Priority status does not require a Partner to neglect previously accepted obligations but should be respected whenever reasonably possible.

18. Communication Standards

Professional communication is essential to maintaining customer confidence.

Partners must:

• communicate honestly;
• avoid misleading statements;
• respond promptly to support requests;
• provide accurate progress updates;
• remain respectful in all communications.

Partners must not make promises or guarantees that have not been authorized by onit.gg.

19. Reporting Issues

Partners must promptly notify onit.gg whenever an issue may affect an Order.

Examples include:

• unexpected delays;
• technical problems;
• suspected fraud;
• customer misconduct;
• publisher restrictions;
• inventory shortages;
• account access issues;
• security concerns.

Early reporting allows onit.gg to assist customers and minimize disruption.

20. Cooperation During Investigations

Partners agree to cooperate with reasonable investigations relating to:

• customer complaints;
• payment disputes;
• chargebacks;
• suspected fraud;
• security incidents;
• publisher enforcement actions;
• violations of this Agreement.

Reasonable cooperation may include providing relevant communications, order history, screenshots, or other evidence necessary to investigate the matter.

21. Record Keeping

Partners should maintain reasonable records relating to completed Orders where appropriate.

Such records may include:

• order completion details;
• customer communications conducted through approved channels;
• delivery confirmations;
• relevant screenshots;
• transaction information.

Records should be retained only for as long as reasonably necessary to resolve disputes or comply with legal obligations and must be handled in accordance with applicable privacy requirements.

22. Customer Satisfaction

Partners represent onit.gg while fulfilling Orders.

Accordingly, Partners should make reasonable efforts to:

• provide courteous service;
• minimize avoidable delays;
• deliver consistent quality;
• cooperate with support staff;
• help resolve customer concerns promptly.

Customer satisfaction is one factor that may be considered when evaluating Partner performance.

23. Additional Responsibilities for Gameplay Partners

This Section applies only to Partners providing gameplay-based services, including Boosters, Coaches, Duo Partners, Raid Carry Providers, Power Leveling Providers, and similar service providers.

Gameplay Partners must:

• perform services using their own genuine skill and experience;
• follow customer preferences where operationally possible;
• complete gameplay services in accordance with Platform standards;
• immediately report any suspected account issues;
• avoid conduct that unnecessarily increases account risk.

Gameplay Partners must not intentionally lose matches, intentionally reduce account rankings, engage in disruptive behavior, or otherwise act contrary to the objectives of the purchased service.

24. Additional Responsibilities for Digital Product Partners

This Section applies to Account Sellers, Currency Sellers, Gift Card Sellers, Game Key Sellers, Top-Up Providers, In-Game Item Sellers, Suppliers, and similar Partners.

Digital Product Partners agree to:

• maintain sufficient inventory where reasonably possible;
• ensure listings accurately describe products;
• deliver legitimate products;
• promptly update unavailable inventory;
• avoid misleading descriptions;
• fulfill Orders within the represented delivery timeframe whenever reasonably possible.

Partners may not knowingly sell unauthorized, counterfeit, fraudulently obtained, or materially misrepresented digital products.

25. Inventory & Stock Management

Partners responsible for supplying digital goods must maintain accurate inventory information.

If inventory becomes unavailable after an Order is accepted, the Partner must immediately notify onit.gg.

Repeated inventory inaccuracies, unavailable stock, or failure to update listings may result in reduced visibility, temporary suspension, or other corrective action.

26. Category-Specific Requirements

Certain Partner categories may be subject to additional operational requirements published by onit.gg from time to time.

These may include standards relating to:

• gameplay performance;
• product authenticity;
• verification procedures;
• customer support;
• delivery methods;
• inventory management;
• technical integrations.

Such requirements supplement this Agreement and apply only to the relevant category of Partner.

27. General Duty of Care

Partners entrusted with customer accounts, digital products, or confidential information must exercise a high standard of care when performing services through the Platform.

Partners shall take reasonable steps to protect customer property, maintain confidentiality, and prevent unauthorized access to accounts, systems, or information.

Partners acknowledge that customer trust is fundamental to the operation of onit.gg and agree to act in a manner that preserves that trust at all times.

28. Customer Account Confidentiality

Partners who receive access to customer accounts solely for the purpose of fulfilling an Order shall treat all account credentials and related information as strictly confidential.

Partners shall not:

• disclose customer credentials to any unauthorized person;
• copy or retain credentials after completion of an Order;
• share account information with other Partners without authorization from onit.gg;
• use customer credentials for any purpose unrelated to the assigned Order;
• access a customer's account after an Order has been completed or cancelled unless expressly authorized by onit.gg.

Confidentiality obligations continue even after the Partner relationship ends.

29. Handling Login Credentials

Partners shall handle customer login credentials responsibly and only through methods approved by onit.gg.

Partners must:

• access credentials only when required to complete an Order;
• avoid storing credentials longer than reasonably necessary;
• securely delete credentials once they are no longer required;
• immediately notify onit.gg if credentials appear compromised or incorrect.

Under no circumstances may a Partner attempt to obtain additional account information beyond what is reasonably necessary to complete the assigned service.

30. Password & Security Restrictions

Except where expressly instructed by onit.gg or the customer through approved support channels, Partners shall not:

• change account passwords;
• change registered email addresses;
• modify recovery information;
• remove or replace two-factor authentication;
• alter security settings;
• add personal recovery methods;
• modify account ownership information.

If a security change becomes necessary to complete an Order, the Partner must obtain prior authorization from onit.gg.

31. Customer Property

Customer accounts, digital assets, currencies, inventories, skins, collectibles, progression, achievements, and other virtual property remain the property or responsibility of the customer, subject to the applicable game publisher's terms.

Partners shall not:

• spend virtual currency without authorization;
• purchase cosmetic items;
• redeem promotional codes;
• trade customer inventory;
• discard items;
• sell digital assets;
• transfer items between accounts;
• modify account settings unrelated to the purchased service.

Any action affecting customer property must be expressly authorized as part of the purchased service or approved by onit.gg.

32. Privacy & Confidential Information

During the course of providing services, Partners may receive access to confidential information relating to customers, onit.gg, suppliers, or other Partners.

Confidential information may include, but is not limited to:

• customer identities;
• contact information;
• order details;
• pricing information;
• internal procedures;
• business strategies;
• supplier relationships;
• payout information;
• security practices;
• software tools;
• unpublished content.

Partners shall use such information solely for the purpose of fulfilling their responsibilities under this Agreement and shall not disclose it to any third party unless authorized or legally required.

33. Device Security Requirements

Partners are responsible for maintaining reasonably secure devices used to access customer accounts or Platform systems.

Partners should take appropriate measures, including:

• keeping operating systems reasonably up to date;
• using reputable security software where appropriate;
• protecting devices against unauthorized access;
• using secure internet connections whenever reasonably possible;
• maintaining adequate password protection on devices.

Partners shall not knowingly perform services using devices that they reasonably believe have been compromised by malware or unauthorized access.

34. VPN & Regional Requirements

Certain gameplay services may require connections from particular geographic regions or the use of approved network configurations to reduce unnecessary account risk.

Where instructed by onit.gg, Gameplay Partners shall:

• use approved VPN or networking solutions;
• follow location-specific instructions;
• avoid unnecessary location changes during an active Order.

Partners shall not use unauthorized VPN services or networking tools that may unnecessarily increase security risks or violate applicable Platform procedures.

35. Unauthorized Access

Partners shall not attempt to access:

• customer accounts not assigned to them;
• internal systems beyond their authorization level;
• supplier information unrelated to their responsibilities;
• payment systems;
• administrative functions;
• confidential records belonging to other Partners.

Any attempt to gain unauthorized access may result in immediate suspension or termination of the Partner relationship.

36. Security Incident Reporting

Partners must immediately notify onit.gg if they become aware of:

• suspected unauthorized account access;
• compromised customer credentials;
• phishing attempts;
• malware infections;
• accidental disclosure of confidential information;
• unauthorized use of Platform systems;
• suspicious activity affecting customer accounts.

Prompt reporting enables onit.gg to take appropriate protective measures and minimize potential harm.

37. Data Retention & Deletion

Partners shall not retain customer information longer than reasonably necessary to complete an Order or resolve related disputes.

Upon completion of an Order, or upon request by onit.gg, Partners shall securely delete customer credentials and confidential information unless retention is required by applicable law.

This obligation applies regardless of whether the Partner relationship continues.

38. Use of Customer Information

Customer information obtained through the Platform may only be used for the purpose of completing the assigned Order.

Partners shall not:

• contact customers for unrelated business purposes;
• use customer information for personal marketing;
• build independent customer databases;
• share customer information with third parties;
• use customer information to compete with onit.gg.

Any unauthorized use of customer information constitutes a material breach of this Agreement.

39. Confidentiality After Termination

The confidentiality obligations contained in this Agreement survive the termination of the Partner relationship.

Former Partners remain prohibited from:

• disclosing confidential information;
• using customer information obtained through onit.gg;
• sharing internal procedures;
• revealing supplier identities;
• disclosing payout structures;
• publishing proprietary business information.

These obligations continue until the relevant information lawfully becomes public through no fault of the former Partner.

40. Cooperation with Security Reviews

Where reasonably requested by onit.gg, Partners agree to cooperate with security reviews relating to:

• customer complaints;
• suspected security incidents;
• fraud investigations;
• publisher enforcement actions;
• internal compliance reviews.

Reasonable cooperation may include providing information relevant to the investigation, explaining actions taken during an Order, and assisting with efforts to protect customers and the Platform.

41. General Service Standards

All Partners are expected to deliver products and services in a professional, reliable, and ethical manner.

Regardless of the category of service provided, every Partner shall:

• deliver products or services that accurately match their advertised description;
• exercise reasonable skill, care, and diligence;
• comply with Platform quality standards;
• act honestly and professionally;
• cooperate with onit.gg throughout the fulfillment process;
• avoid conduct that may damage the reputation of the Platform.

Partners acknowledge that they represent both themselves and onit.gg while fulfilling Orders.

42. Standards for Gameplay Partners

This Section applies only to Partners performing gameplay-related services, including Boosters, Coaches, Duo Queue Partners, Raid Carry Providers, Power Leveling Providers, Placement Specialists, and similar service providers.

Gameplay Partners agree to:

• complete services using their own knowledge and gaming experience;
• perform services carefully and professionally;
• work toward the objectives purchased by the customer;
• follow customer preferences where reasonably possible;
• immediately report any issue that may affect successful completion of an Order.

Gameplay Partners shall avoid unnecessary risks that could negatively affect customer accounts.

43. Human Gameplay Requirement

Unless a specific service listing clearly states otherwise, gameplay services must be performed manually by a human player.

Gameplay Partners may not use:

• unauthorized automation;
• bots;
• gameplay scripts;
• macros intended to automate gameplay where prohibited;
• cheats;
• hacks;
• injected software;
• unauthorized third-party programs.

Where a service explicitly states that automation forms part of the service, only the approved methods described for that service may be used.

44. Customer Gameplay Preferences

Where operationally possible, Gameplay Partners shall respect customer preferences communicated through the Platform or approved support channels.

Examples include:

• appearing offline or online;
• preferred game roles or positions;
• preferred heroes, agents, operators, legends, champions, or characters;
• preferred playstyle;
• scheduling preferences.

Partners are not required to follow instructions that:

• conflict with Platform policies;
• significantly increase account risk;
• violate publisher rules;
• make completion of the Order impractical.

45. Prohibited Gameplay Conduct

Gameplay Partners shall not intentionally engage in conduct that harms customer accounts or undermines the integrity of the Platform.

Prohibited conduct includes, but is not limited to:

• intentionally losing matches;
• deliberately reducing account rank or rating;
• abandoning matches without reasonable justification;
• engaging in griefing or disruptive behavior;
• intentionally receiving gameplay penalties;
• exploiting customers through unnecessary service extensions.

Partners are expected to play in a manner consistent with achieving the customer's purchased objectives.

46. Standards for Coaching Services

Partners providing coaching services shall:

• provide genuine educational guidance;
• communicate respectfully;
• deliver coaching in good faith;
• avoid misleading claims regarding future performance.

Coaching is intended to improve customer knowledge and gameplay but does not guarantee future competitive results or rankings.

47. Standards for Digital Product Partners

This Section applies to Partners supplying digital products, including:

• gaming accounts;
• virtual currencies;
• gift cards;
• game keys;
• top-ups;
• downloadable content;
• in-game items; and
• similar digital goods.

Digital Product Partners shall ensure that products are:

• accurately described;
• lawfully supplied;
• functional at the time of delivery;
• delivered within the represented timeframe whenever reasonably possible.

Partners remain responsible for maintaining the quality of products supplied through the Platform.

48. Product Authenticity

Digital Product Partners represent and warrant that products supplied through the Platform are, to the best of their knowledge:

• genuine;
• accurately described;
• free from intentional misrepresentation;
• obtained through lawful means;
• capable of being delivered as advertised.

Partners shall not knowingly provide products that have been fraudulently obtained or materially misrepresented.

49. Inventory & Availability

Partners offering digital products are responsible for maintaining reasonably accurate inventory and availability information.

Partners shall promptly update listings whenever:

• inventory becomes unavailable;
• delivery times materially change;
• product specifications change;
• products are discontinued.

Accepting Orders without the ability to fulfill them may result in corrective action by onit.gg.

50. Delivery Standards

Partners shall make reasonable efforts to deliver all products and services within the estimated delivery period communicated to customers.

Where unexpected delays occur, the Partner shall notify onit.gg as soon as reasonably possible.

Delivery estimates remain estimates only and may be affected by circumstances outside the Partner's reasonable control.

51. Accuracy of Listings

Partners are responsible for ensuring that listings published through the Platform accurately describe the products or services being offered.

Listings must not contain:

• false claims;
• misleading descriptions;
• inaccurate pricing;
• exaggerated capabilities;
• guarantees that cannot reasonably be fulfilled.

onit.gg reserves the right to modify, suspend, or remove listings that fail to meet Platform standards.

52. Marketplace Integrity

Partners shall conduct business fairly and honestly.

Partners shall not:

• manipulate marketplace rankings;
• create fake Orders;
• submit fraudulent reviews;
• encourage false customer feedback;
• manipulate pricing through deceptive practices;
• interfere with competing Partners.

The Platform is intended to operate as a fair marketplace for both customers and Partners.

53. Product Substitution

Partners shall not substitute a purchased product or service with an alternative without prior approval from onit.gg.

Where a purchased product becomes unavailable, the Partner shall notify onit.gg so that an appropriate resolution can be discussed with the customer.

Unauthorized substitutions are prohibited.

54. Continuous Quality Improvement

Partners are encouraged to continuously improve the quality of their services and products.

onit.gg may periodically provide:

• updated quality standards;
• operational guidance;
• best practices;
• security recommendations;
• marketplace improvements.

Partners are expected to make reasonable efforts to follow such guidance where applicable.

55. Failure to Meet Service Standards

Where a Partner repeatedly fails to meet the standards established in this Agreement, onit.gg may take appropriate action, including:

• issuing warnings;
• temporarily limiting access to new Orders;
• requiring additional review before accepting future Orders;
• suspending specific service categories;
• terminating the Partner relationship in accordance with this Agreement.

Corrective action will generally take into account the seriousness, frequency, and circumstances of the conduct in question.

56. Professional Communication

Partners represent onit.gg while interacting with customers and other Partners.

Accordingly, all communications conducted through the Platform or on behalf of onit.gg shall remain professional, respectful, and honest.

Partners must:

• communicate courteously;
• provide accurate information;
• respond truthfully to customer questions;
• avoid misleading statements;
• cooperate with support staff; and
• maintain a professional attitude during all interactions.

Partners shall not make promises, guarantees, or commitments on behalf of onit.gg unless expressly authorized to do so.

57. Official Communication Channels

To maintain customer security and accurate records, all communications relating to Orders should take place through official communication channels approved by onit.gg whenever reasonably possible.

Approved channels may include:

• the Partner Dashboard;
• the Website Live Chat;
• the official onit.gg Discord Server;
• support tickets;
• email communications authorized by onit.gg; or
• other communication systems introduced by the Platform.

Partners should not request that customers move conversations to personal communication platforms without prior authorization from onit.gg.

58. No Direct Business Relationship with Customers

Partners acknowledge that customers introduced through onit.gg are customers of the Platform.

Accordingly, Partners shall not:

• establish independent commercial relationships with customers introduced by the Platform;
• encourage customers to purchase products or services outside onit.gg;
• provide quotations outside the Platform;
• negotiate private transactions relating to Platform Orders;
• divert customers away from the Platform.

This restriction applies regardless of whether the transaction concerns gameplay services, digital products, coaching, or any other service offered through onit.gg.

59. Non-Circumvention

Partners agree not to directly or indirectly circumvent the Platform.

Without prior written authorization from onit.gg, Partners shall not:

• complete Orders outside the Platform after being introduced through onit.gg;
• redirect customers to personal websites or marketplaces;
• arrange private payments with customers;
• use customer information obtained through the Platform to generate off-platform business;
• encourage customers to cancel Platform Orders in favor of direct transactions.

Any attempt to circumvent the Platform shall constitute a material breach of this Agreement.

60. Non-Solicitation of Customers

During the Partner relationship and for a period of twelve (12) months following the Partner's last completed Order through onit.gg, the Partner shall not knowingly solicit or accept business directly from customers introduced through the Platform for substantially similar products or services without the prior written consent of onit.gg.

This provision is intended solely to protect the legitimate business interests, customer relationships, and goodwill developed by onit.gg. It shall be interpreted and enforced only to the extent permitted by applicable law. If any portion of this provision is determined to be unenforceable, it shall be modified or enforced to the maximum extent permitted rather than invalidating the remainder of this Agreement.

61. No Off-Platform Payments

Partners shall not request, encourage, or accept payment from customers outside the Platform for products or services introduced through onit.gg.

This includes requesting payment through:

• PayPal;
• cryptocurrency wallets;
• bank transfers;
• digital payment applications;
• gift cards; or
• any other payment method not authorized by onit.gg.

All payments relating to Platform Orders must be processed through the payment methods approved by onit.gg.

62. Protection of Customer Information

Partners may not use customer information obtained through the Platform for personal or commercial purposes unrelated to fulfilling an assigned Order.

Without limitation, Partners shall not:

• build personal customer databases;
• export customer contact information;
• add customers to marketing lists;
• send promotional messages unrelated to an active Order;
• use customer information to compete with onit.gg.

Customer information remains confidential and may only be used as authorized by this Agreement.

63. No Recruitment of Other Partners

Partners shall not use the Platform to recruit, solicit, or encourage other Partners to leave onit.gg for competing businesses or private arrangements.

Partners shall not:

• encourage other Partners to violate this Agreement;
• coordinate efforts to bypass the Platform;
• interfere with existing Partner relationships maintained by onit.gg;
• use internal communications to promote competing services.

Nothing in this section prevents ordinary professional networking that is unrelated to the business operations of onit.gg.

64. Fair Competition

Partners are expected to compete fairly within the marketplace.

Partners shall not:

• intentionally interfere with another Partner's Orders;
• submit false complaints regarding competitors;
• manipulate marketplace visibility;
• artificially influence ratings or reviews;
• engage in deceptive competitive practices.

Healthy competition based on quality, professionalism, and customer satisfaction is encouraged.

65. Marketplace Reputation

Partners acknowledge that their conduct directly affects the reputation of onit.gg.

Partners shall refrain from conduct that may reasonably damage the reputation of the Platform, including:

• making knowingly false public statements about onit.gg;
• intentionally misleading customers;
• engaging in fraudulent or deceptive business practices;
• publicly disclosing confidential operational information;
• representing personal opinions as official statements of onit.gg.

Nothing in this Agreement is intended to restrict lawful reporting of illegal conduct, participation in legal proceedings, or other rights that cannot legally be waived.

66. Public Statements & Media

Partners shall not represent themselves as official spokespersons of onit.gg unless expressly authorized in writing.

Partners may not:

• issue press statements on behalf of onit.gg;
• announce business partnerships without approval;
• publish confidential operational information;
• use the Platform's branding in a manner that suggests official authorization beyond the scope granted by onit.gg.

67. Use of Platform Branding

Partners may use the name, logo, trademarks, or other branding of onit.gg only with prior written authorization or as otherwise permitted under any branding guidelines published by the Platform.

Unauthorized use of Platform branding may result in suspension or termination of the Partner relationship and may constitute trademark infringement.

68. Reporting Improper Conduct

Partners are encouraged to report conduct that may harm customers or the Platform.

This includes suspected:

• fraud;
• customer abuse;
• security incidents;
• policy violations;
• payment fraud;
• circumvention attempts;
• counterfeit digital products;
• unauthorized account activity.

Reports should be made promptly through the official support channels.

Partners making reports in good faith will not be subject to retaliation solely because they reported suspected misconduct, even if the report ultimately proves to be unfounded.

69. Duty of Loyalty During Active Orders

While fulfilling an active Order, Partners shall act in the best interests of successfully completing that Order in accordance with this Agreement.

Partners shall not intentionally prioritize conflicting commercial interests in a manner that materially harms an active customer Order accepted through onit.gg.

This obligation applies only for the duration of accepted Orders and does not create an employment relationship or general fiduciary duty beyond the obligations expressly stated in this Agreement.

70. Partner Compensation

Partners are entitled to receive compensation only for Orders that have been successfully completed in accordance with this Agreement and the operational requirements established by onit.gg.

Compensation may vary depending on factors including:

• the type of product or service;
• the agreed commission or payout rate;
• promotional pricing;
• customer discounts;
• applicable Platform fees;
• refunds;
• chargebacks;
• other adjustments permitted under this Agreement.

Nothing in this Agreement guarantees a minimum income, minimum number of Orders, or continued availability of work.

71. Commission & Revenue Share

The compensation payable to a Partner shall be determined in accordance with the commission structure, revenue-sharing arrangement, or pricing model communicated by onit.gg.

Commission structures may differ between Partner categories, including but not limited to:

• Gameplay Partners;
• Digital Product Partners;
• Suppliers;
• Vendors;
• Coaches; and
• other approved Partner categories.

onit.gg reserves the right to modify commission structures prospectively by providing reasonable notice through the Partner Dashboard, email, or other official communication channels.

Changes will not apply retroactively to Orders already accepted unless otherwise agreed by the Parties.

72. Payout Eligibility

A Partner becomes eligible for payment only after all applicable conditions have been satisfied.

These conditions may include:

• successful completion of the Order;
• confirmation that the product or service has been delivered;
• expiration of any applicable refund or dispute review period;
• verification of payment received from the customer;
• completion of any required fraud or compliance review.

Meeting payout eligibility requirements does not guarantee immediate payment, as payments remain subject to the payout schedule established by onit.gg.

73. Payment Schedule

Partner payouts shall be processed in accordance with the payout schedule established by onit.gg.

The Platform may process payouts:

• periodically;
• upon reaching minimum payout thresholds, if applicable;
• after applicable review periods;
• or according to any alternative schedule communicated to Partners.

Processing times may vary depending on payment providers, banking systems, cryptocurrency networks, or other third-party payment services.

74. Payment Methods

onit.gg may offer one or more approved payout methods.

Partners are responsible for providing accurate payout information and ensuring that their selected payment method remains valid.

The Platform is not responsible for delays or failed payments resulting from:

• incorrect payment information;
• inactive payment accounts;
• restrictions imposed by payment providers;
• banking errors beyond our reasonable control;
• cryptocurrency network delays; or
• circumstances outside the reasonable control of onit.gg.

75. Taxes

Partners are solely responsible for:

• determining their tax obligations;
• reporting income received through the Platform;
• paying applicable taxes, duties, or governmental charges;
• complying with tax laws in their jurisdiction.

Unless required by applicable law, onit.gg does not withhold taxes from Partner compensation.

Partners acknowledge that they are independent contractors and not employees of onit.gg.

76. Currency Conversion

Where payouts involve different currencies, conversion rates may be determined by the applicable payment provider, financial institution, or payment processor.

Any exchange rate differences, banking charges, blockchain network fees, or payment provider fees are the responsibility of the Partner unless otherwise agreed by onit.gg.

77. Refund Adjustments

Where a customer receives a refund in accordance with the Refund Policy, Partner compensation relating to the affected Order may be adjusted.

Adjustments will depend on the circumstances of the refund, including whether the refund resulted from:

• customer cancellation;
• Partner error;
• failure to deliver;
• technical issues;
• fraud;
• mutual agreement;
• other circumstances.

Refund adjustments will be determined reasonably and in accordance with applicable Platform policies.

78. Partner Responsibility for Refunds

Where a refund is primarily caused by a Partner's breach of this Agreement, negligence, misconduct, fraud, or failure to fulfill an Order, onit.gg may reduce or recover the Partner's compensation relating to that Order.

Examples include:

• failure to deliver an accepted Order without reasonable justification;
• providing materially inaccurate products;
• unauthorized account activity;
• cheating or use of prohibited software;
• intentional misconduct;
• fraudulent conduct;
• repeated quality failures.

The amount recovered shall be reasonably proportionate to the circumstances.

79. Chargebacks & Payment Disputes

If a customer initiates a payment dispute, chargeback, or similar claim relating to an Order, onit.gg may temporarily withhold the associated Partner compensation while the matter is investigated.

Partners agree to cooperate with reasonable requests for information or evidence necessary to respond to such disputes.

If the dispute is resolved in favor of the customer and the Partner is found to have materially contributed to the circumstances giving rise to the dispute, the corresponding compensation may be reduced, recovered, or offset against future earnings.

80. Payment Holds

To protect customers, Partners, and the Platform, onit.gg may temporarily place a hold on Partner compensation where reasonably necessary.

Examples include:

• suspected fraud;
• ongoing investigations;
• unusual payment activity;
• repeated customer complaints;
• identity verification requests;
• legal or regulatory requirements;
• significant security concerns.

Payment holds shall remain in place only for as long as reasonably necessary to complete the relevant review.

81. Set-Off

To the extent permitted by applicable law, onit.gg may offset amounts reasonably owed by a Partner against future compensation payable to that Partner.

Such amounts may include:

• refund adjustments;
• chargeback losses attributable to the Partner;
• duplicate or mistaken payments;
• agreed reimbursements;
• other amounts lawfully recoverable under this Agreement.

Where practical, onit.gg will notify the Partner before exercising a right of set-off.

82. Incorrect Payments

If a Partner receives a payment in error, including duplicate payments or payments exceeding the amount properly due, the Partner agrees to promptly notify onit.gg.

Any overpayment remains the property of onit.gg and shall be repaid or may be deducted from future compensation.

Knowingly retaining funds that the Partner is aware were paid in error may constitute a material breach of this Agreement.

83. Fraudulent Earnings

Partners shall not be entitled to compensation derived from:

• fraudulent Orders;
• stolen payment methods;
• manipulated transactions;
• fabricated deliveries;
• fake customer accounts;
• self-purchases;
• collusive transactions;
• any activity intended to improperly obtain compensation.

onit.gg may cancel such earnings, suspend payouts, and take additional action under this Agreement where appropriate.

84. Financial Records

onit.gg may maintain records relating to Partner compensation, payout history, completed Orders, refunds, and financial adjustments for operational, accounting, fraud prevention, legal, and compliance purposes.

Partners are encouraged to maintain their own financial records for tax reporting and business purposes.

85. Final Settlement Upon Termination

Following termination of the Partner relationship, onit.gg will make reasonable efforts to process any undisputed compensation properly owed to the Partner, subject to:

• completion of pending Orders;
• applicable refund or dispute periods;
• fraud investigations;
• outstanding financial adjustments;
• compliance with this Agreement.

Compensation may be delayed where reasonably necessary to resolve unresolved disputes or financial issues.

86. No Guaranteed Earnings

Nothing in this Agreement guarantees that any Partner will:

• receive a minimum income;
• receive a minimum number of Orders;
• maintain a particular level of sales;
• achieve any particular financial outcome.

The amount earned through the Platform depends on numerous factors, including customer demand, service quality, marketplace activity, Partner availability, and overall business conditions.

87. Performance Standards

Partners are expected to consistently provide high-quality products and services that meet the standards established by onit.gg.

Performance may be evaluated based on factors including:

• quality of completed Orders;
• completion rate;
• delivery times;
• communication with customers and support;
• professionalism;
• customer satisfaction;
• compliance with this Agreement;
• adherence to Platform policies.

Performance evaluations help maintain a reliable marketplace and improve the customer experience.

88. Quality Assurance

onit.gg may periodically review Partner performance to ensure compliance with Platform standards.

Quality assurance measures may include:

• reviewing completed Orders;
• monitoring customer feedback;
• investigating complaints;
• verifying product quality;
• reviewing delivery records;
• conducting internal audits;
• requesting additional information from Partners.

Partners agree to reasonably cooperate with quality assurance activities.

89. Customer Feedback

Customer feedback plays an important role in evaluating Partner performance.

onit.gg may consider:

• customer reviews;
• ratings;
• support tickets;
• refund requests;
• complaints;
• compliments;
• dispute history.

Customer feedback is considered alongside other available information and will not be treated as the sole basis for enforcement decisions.

90. Performance Metrics

To maintain marketplace quality, onit.gg may monitor reasonable operational metrics, including:

• Order acceptance rate;
• successful completion rate;
• cancellation frequency;
• response time to support requests;
• delivery consistency;
• customer satisfaction trends;
• compliance history.

Performance metrics may be updated periodically as the Platform evolves.

91. Delays & Missed Deadlines

Partners are expected to make reasonable efforts to complete Orders within the estimated delivery timeframe.

A delay will not automatically constitute a violation where it results from circumstances beyond the Partner's reasonable control, including:

• publisher maintenance;
• server outages;
• technical failures;
• customer inactivity;
• payment verification delays;
• force majeure events.

Where delays occur, Partners must notify onit.gg promptly so that customers can be kept informed.

92. Corrective Action

Where a Partner fails to meet the standards established by this Agreement, onit.gg may take reasonable corrective action.

Corrective measures may include:

• providing guidance or additional instructions;
• requesting improvements;
• limiting access to certain categories of Orders;
• requiring additional review before accepting future Orders;
• temporarily reducing marketplace visibility where applicable.

Corrective action is intended to maintain marketplace quality and is not necessarily disciplinary in nature.

93. Warnings

For minor or first-time violations, onit.gg may issue one or more warnings before taking stronger enforcement action.

Warnings may be issued for matters such as:

• repeated delays;
• failure to follow operational procedures;
• poor communication;
• inaccurate listings;
• quality concerns;
• other non-serious policy violations.

The issuance of a warning does not prevent onit.gg from taking stronger action where future violations occur.

94. Temporary Suspension

onit.gg may temporarily suspend a Partner's access to some or all Platform features where reasonably necessary.

Reasons for temporary suspension may include:

• suspected fraud;
• identity verification;
• ongoing investigations;
• repeated customer complaints;
• serious quality concerns;
• security incidents;
• payment disputes requiring review;
• repeated policy violations.

During a suspension, the Partner may be restricted from accepting new Orders, listing products, receiving payouts, or accessing certain Platform features.

Where practical, onit.gg will notify the Partner of the suspension and, where appropriate, the general reason for the action.

95. Immediate Suspension

Notwithstanding any other provision of this Agreement, onit.gg reserves the right to immediately suspend a Partner where we reasonably believe that immediate action is necessary to protect:

• customers;
• other Partners;
• the Platform;
• payment systems;
• confidential information;
• business operations.

Examples include:

• fraud;
• account compromise;
• unauthorized access;
• attempted circumvention of the Platform;
• sale of unauthorized or fraudulent digital products;
• intentional misuse of customer accounts;
• serious security incidents.

Immediate suspension may occur without prior notice where circumstances reasonably require urgent action.

96. Permanent Termination

onit.gg may permanently terminate a Partner relationship where the Partner:

• commits fraud;
• repeatedly violates this Agreement;
• intentionally harms customers;
• repeatedly fails to meet reasonable quality standards;
• engages in deceptive business practices;
• attempts to circumvent the Platform;
• knowingly provides fraudulent products or services;
• seriously damages the reputation or security of onit.gg.

Termination decisions will take into account the seriousness, frequency, and surrounding circumstances of the conduct where appropriate.

97. Partner Right to Respond

Where practical and appropriate, Partners may be given an opportunity to provide information or explain circumstances before a final enforcement decision is made.

Nothing in this section limits onit.gg's ability to take immediate action where necessary to protect customers, prevent fraud, or preserve Platform security.

98. Appeals

Partners who believe that an enforcement action was taken in error may submit a written appeal to onit.gg through the official support channels.

An appeal should include:

• the relevant Order or incident;
• an explanation of the circumstances;
• any supporting evidence;
• any additional information the Partner wishes onit.gg to consider.

Submitting an appeal does not automatically suspend or reverse the enforcement action.

onit.gg will review appeals in good faith and communicate its decision within a reasonable time where practicable.

99. Reinstatement

Following a suspension, onit.gg may restore a Partner's access where we determine that:

• the underlying issue has been resolved;
• any required verification has been completed;
• the Partner has demonstrated compliance with this Agreement;
• reinstatement does not present an unreasonable risk to customers or the Platform.

Reinstatement remains at the sole discretion of onit.gg.

100. Compliance with Platform Policies

Partners agree to comply with all Platform policies published by onit.gg, including any future policies that reasonably relate to:

• marketplace operations;
• fraud prevention;
• account security;
• customer protection;
• payment processing;
• product quality;
• operational procedures.

Where a conflict exists between this Agreement and another Platform policy, this Agreement shall prevail unless the other policy expressly states otherwise.

101. Continuous Improvement

onit.gg may periodically update operational standards, best practices, and Partner guidance to improve marketplace quality and security.

Partners are expected to make reasonable efforts to follow updated procedures after they have been communicated through official channels.

Failure to adopt reasonable operational improvements after adequate notice may be considered when evaluating future performance.

102. Ownership of the Platform

The Platform, including its website, software, source code, databases, user interface, design elements, graphics, logos, trademarks, branding, content, documentation, internal systems, and all related intellectual property are owned by or licensed to onit.gg.

Except as expressly provided in this Agreement, nothing grants a Partner any ownership interest in the Platform or its intellectual property.

All rights not expressly granted are reserved by onit.gg.

103. Limited License

During the term of this Agreement, onit.gg grants Partners a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform solely for the purpose of fulfilling Orders and performing authorized activities under this Agreement.

This license automatically terminates upon the termination or suspension of the Partner relationship unless otherwise authorized in writing.

104. Restrictions on Use

Partners shall not, except where expressly permitted by applicable law or authorized in writing by onit.gg:

• copy or reproduce Platform software or proprietary content;
• reverse engineer, decompile, or attempt to discover the source code of Platform software;
• modify or create derivative works based on the Platform;
• interfere with Platform security or functionality;
• use automated tools to access areas of the Platform not intended for such access;
• exploit Platform resources for unauthorized commercial purposes.

Nothing in this section limits rights that cannot legally be excluded under applicable law.

105. Trademarks & Branding

The names onit.gg, associated logos, trade names, slogans, graphics, and other branding elements are the property of onit.gg or its licensors.

Partners may not:

• use Platform branding in a misleading manner;
• register confusingly similar trademarks, domains, usernames, or social media accounts;
• imply an official partnership beyond the scope of this Agreement;
• modify or misuse Platform branding.

Any authorized use of Platform branding must comply with branding guidelines provided by onit.gg.

106. Copyright

Unless otherwise stated, all content available on or created for the Platform, including text, graphics, layouts, icons, images, videos, software, documentation, and original written materials, is protected by applicable copyright laws.

Partners shall not reproduce, distribute, publish, or commercially exploit copyrighted Platform content without prior written permission from onit.gg.

107. Partner Content

Partners may submit content to the Platform, including but not limited to:

• product listings;
• descriptions;
• screenshots;
• promotional materials;
• guides;
• profile information;
• logos;
• portfolio content;
• communications intended for publication.

Partners represent that they own or have the necessary rights to submit such content.

Partners remain responsible for ensuring that submitted content does not infringe the rights of any third party.

108. License Granted by Partners

By submitting content to the Platform, Partners grant onit.gg a worldwide, non-exclusive, royalty-free, transferable, sublicensable (where reasonably necessary for Platform operations), and revocable license to use, reproduce, modify for formatting purposes, display, distribute, translate, and publish such content solely for purposes related to:

• operating the Platform;
• processing Orders;
• marketing the Partner's listings or services;
• improving Platform functionality;
• customer support;
• legal and compliance purposes.

This license continues only for as long as reasonably necessary to operate the Platform or comply with legal obligations, unless otherwise required by law.

109. Feedback

If a Partner voluntarily provides suggestions, ideas, feature requests, feedback, or recommendations regarding the Platform, the Partner agrees that onit.gg may use such feedback without restriction or obligation to provide compensation.

This provision does not transfer ownership of the Partner's separate intellectual property but allows onit.gg to implement general suggestions and improvements.

110. Confidential Business Information

Partners may receive access to confidential business information during the course of their relationship with onit.gg.

Confidential business information includes, but is not limited to:

• pricing strategies;
• commission structures;
• internal documentation;
• operational procedures;
• supplier relationships;
• marketing plans;
• software tools;
• security procedures;
• customer acquisition methods;
• unpublished business information.

Partners shall:

• keep such information confidential;
• use it only as necessary to perform authorized duties;
• not disclose it to third parties without authorization.

111. Trade Secrets

Partners acknowledge that certain information maintained by onit.gg may constitute trade secrets under applicable law.

Partners shall not improperly acquire, disclose, or use trade secrets belonging to onit.gg or any third party.

These obligations survive termination of this Agreement.

112. Return or Deletion of Information

Upon request by onit.gg or upon termination of the Partner relationship, Partners shall promptly:

• cease using confidential information;
• return confidential documents where applicable;
• securely delete confidential electronic records that are no longer required by law to be retained;
• discontinue access to internal systems.

Partners may retain only those records required by applicable law or reasonably necessary to resolve outstanding legal or accounting matters.

113. Protection of Third-Party Rights

Partners shall respect the intellectual property rights of customers, publishers, developers, licensors, and other third parties.

Partners shall not knowingly upload, distribute, sell, or otherwise make available content or products that infringe valid copyrights, trademarks, patents, or other intellectual property rights.

114. Reporting Intellectual Property Concerns

Partners who become aware of suspected intellectual property infringement relating to the Platform, its content, or products offered through the marketplace are encouraged to notify onit.gg promptly through official support channels.

The Platform may investigate reported concerns and take appropriate action where warranted.

115. Confidentiality After Termination

The obligations relating to confidential information, trade secrets, customer information, supplier relationships, internal procedures, pricing information, and proprietary business information continue after the termination of this Agreement.

Former Partners remain prohibited from using or disclosing such information except where disclosure is required by law or expressly authorized by onit.gg.

116. Reservation of Rights

Except for the limited rights expressly granted under this Agreement, all intellectual property rights, proprietary rights, goodwill, and other legal interests relating to the Platform remain exclusively owned by onit.gg or its licensors.

Nothing in this Agreement shall be interpreted as transferring ownership of any intellectual property to a Partner.

117. Partner Responsibility

Each Partner is solely responsible for their own actions, omissions, products, services, communications, and conduct while using the Platform.

Partners acknowledge that they are independent contractors and remain responsible for complying with:

• this Agreement;
• applicable laws;
• publisher or game developer rules;
• applicable marketplace policies; and
• any category-specific requirements communicated by onit.gg.

Partners are responsible for exercising reasonable care and professional judgment while fulfilling Orders.

118. Responsibility for Products & Services

Partners are responsible for ensuring that the products and services they provide through the Platform are:

• accurately described;
• delivered as agreed;
• lawful to provide;
• of reasonable quality; and
• consistent with applicable Platform standards.

Where a product or service fails to substantially match its description due to the Partner's actions or omissions, the Partner may be held responsible for the resulting losses or refunds in accordance with this Agreement.

119. Responsibility for Gameplay Services

Gameplay Partners are expected to perform gameplay services professionally and with reasonable care.

Gameplay Partners acknowledge that competitive online games inherently involve risks outside the control of both the Partner and onit.gg, including:

• publisher enforcement actions;
• game updates;
• matchmaking changes;
• server outages;
• anti-cheat systems;
• account restrictions imposed by the game publisher.

Accordingly, Gameplay Partners are not automatically responsible for every negative outcome affecting a customer's account.

However, where an account restriction, suspension, or other loss is reasonably determined to have resulted from a Gameplay Partner's intentional misconduct, use of unauthorized software, gross negligence, or material breach of this Agreement, the Partner may be held responsible for the resulting damages to the extent permitted by applicable law.

120. Customer Compensation

Where onit.gg determines, after a reasonable review, that a customer has suffered a loss primarily because of a Partner's material breach of this Agreement, intentional misconduct, fraud, or gross negligence, onit.gg may choose to compensate the customer in accordance with its internal policies.

Where such compensation is paid because of the Partner's conduct, onit.gg may recover the corresponding amount from the responsible Partner by:

• deducting the amount from future payouts;
• offsetting amounts otherwise payable; or
• seeking reimbursement through other lawful means.

Any recovery will be reasonably proportionate to the circumstances and supported by the available evidence.

121. Unauthorized Actions

Partners shall not be liable for actions expressly instructed or approved by onit.gg, provided the Partner acted in good faith and within the scope of those instructions.

Conversely, Partners remain fully responsible for actions taken outside the scope of authorized instructions, including unauthorized changes to customer accounts, misuse of confidential information, or actions contrary to this Agreement.

122. Third-Party Platforms & Publishers

Many products and services offered through onit.gg relate to games, digital platforms, and services owned or operated by third parties.

onit.gg does not control the policies, technical systems, enforcement decisions, or actions of third-party publishers, developers, or platform operators.

Accordingly, neither onit.gg nor its Partners can guarantee that:

• a publisher will not modify its rules;
• anti-cheat systems will not change;
• game mechanics will remain unchanged;
• publishers will not suspend, restrict, or otherwise take action against an account.

Partners acknowledge that such third-party actions are generally outside the reasonable control of onit.gg.

123. Partner Indemnification

To the fullest extent permitted by applicable law, the Partner agrees to defend, indemnify, and hold harmless onit.gg, its owners, affiliates, officers, employees, representatives, and agents from and against any third-party claims, liabilities, losses, damages, costs, and reasonable expenses (including reasonable legal fees) arising out of or relating to:

• the Partner's breach of this Agreement;
• fraud or intentional misconduct by the Partner;
• violation of applicable laws;
• infringement of third-party intellectual property rights by the Partner;
• negligent or unlawful acts committed by the Partner while providing products or services through the Platform.

This obligation applies only to the extent the claim results from the Partner's own conduct.

124. Limitation of Liability

To the fullest extent permitted by applicable law, onit.gg shall not be liable to a Partner for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

• loss of anticipated profits;
• loss of business opportunities;
• loss of goodwill;
• interruption of business;
• loss of data; or
• reputational harm,

arising out of or relating to this Agreement, even if advised of the possibility of such damages.

Nothing in this Agreement excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

125. No Guarantee of Business Opportunities

onit.gg does not guarantee:

• a minimum number of Orders;
• a minimum income;
• continued customer demand;
• placement in search results or marketplace rankings;
• continued participation in any specific product category.

Partners acknowledge that marketplace activity depends on many factors beyond the reasonable control of onit.gg.

126. Force Majeure

Neither onit.gg nor a Partner shall be liable for delays or failures to perform obligations under this Agreement to the extent caused by events beyond their reasonable control.

Such events may include:

• natural disasters;
• war;
• terrorism;
• civil unrest;
• government actions;
• widespread internet outages;
• cloud service failures;
• distributed denial-of-service (DDoS) attacks;
• payment processor outages;
• publisher maintenance;
• game server outages;
• labor disputes;
• pandemics or other public health emergencies.

The affected Party shall make reasonable efforts to minimize the effects of the event and resume performance as soon as reasonably practicable.

127. Duty to Mitigate

Where a problem arises affecting an Order, both onit.gg and the Partner agree to take reasonable steps to reduce avoidable losses and assist in reaching a fair resolution.

This includes promptly reporting issues, cooperating during investigations, and providing relevant information where reasonably requested.

128. Insurance

Unless expressly agreed otherwise in writing, Partners are responsible for determining whether they require any business, professional, cyber, or other insurance appropriate to their activities.

onit.gg does not provide insurance coverage for independent Partners.

129. Survival of Obligations

The termination or expiration of this Agreement does not affect any provision that, by its nature, is intended to survive termination.

Without limitation, the following provisions shall survive as applicable:

• confidentiality obligations;
• intellectual property protections;
• payment obligations;
• indemnification;
• limitation of liability;
• dispute resolution provisions;
• customer data protection obligations;
• non-circumvention obligations to the extent permitted by applicable law; and
• any accrued rights or liabilities existing prior to termination.

130. Governing Law

This Agreement and any dispute, claim, or controversy arising out of or relating to it shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE), without regard to its conflict of law principles.

Nothing in this Agreement limits any mandatory consumer or employment protections that may apply under applicable law where such protections cannot lawfully be waived.

131. Dispute Resolution

Before initiating formal legal proceedings, the Parties agree to make reasonable efforts to resolve disputes through good-faith discussions.

Partners are encouraged to contact onit.gg through the official support channels to allow the matter to be reviewed and, where possible, resolved informally.

Nothing in this section prevents either Party from seeking urgent injunctive relief or other remedies available under applicable law where immediate action is reasonably necessary.

132. Notices

Official notices relating to this Agreement shall be delivered through one or more of the following methods:

• email;
• the Partner Dashboard;
• official support tickets;
• the official onit.gg Discord server, where appropriate;
• other communication channels designated by onit.gg.

Partners are responsible for keeping their contact information accurate and up to date.

A notice shall be deemed received when it is sent to the most recent contact information provided by the Partner, unless there is evidence that the notice could not reasonably be delivered.

133. Electronic Acceptance

The Parties agree that this Agreement may be accepted electronically.

By:

• submitting a Partner application;
• checking an acceptance box;
• accepting an Order;
• listing products or services;
• logging into the Partner Dashboard;
• or otherwise using the Platform as a Partner,

the Partner acknowledges and agrees that such actions constitute electronic acceptance of this Agreement and have the same legal effect as a handwritten signature, to the extent permitted by applicable law.

134. Amendments

onit.gg may update or modify this Agreement from time to time to reflect:

• changes in applicable laws;
• operational improvements;
• security requirements;
• new products or services;
• marketplace developments; or
• other legitimate business needs.

Where changes are material, onit.gg will make reasonable efforts to notify Partners through the Platform, email, or other official communication channels before the updated Agreement becomes effective.

Continued use of the Platform after the effective date of the updated Agreement constitutes acceptance of the revised Agreement.

If a Partner does not agree with a material amendment, they may stop accepting new Orders and terminate their Partner relationship in accordance with this Agreement.

135. Assignment

Partners may not assign, transfer, delegate, sublicense, or otherwise dispose of their rights or obligations under this Agreement without the prior written consent of onit.gg.

onit.gg may assign or transfer this Agreement, in whole or in part, in connection with:

• a merger;
• acquisition;
• corporate restructuring;
• sale of assets;
• or other legitimate business transaction.

Any permitted successor shall assume the rights and obligations applicable under this Agreement.

136. No Waiver

Failure by either Party to enforce any provision of this Agreement shall not constitute a waiver of that provision or of any other rights under this Agreement.

Any waiver shall be effective only if made expressly in writing.

A waiver relating to one event does not constitute a waiver of future or unrelated events.

137. Severability

If any provision of this Agreement is determined by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The remaining provisions shall continue in full force and effect.

Where reasonably possible, the invalid provision shall be interpreted or modified in a manner that most closely reflects its original commercial purpose.

138. Entire Agreement

This Agreement, together with any documents expressly incorporated by reference, including the:

• Terms of Service;
• Privacy Policy;
• Refund Policy;
• Acceptable Use Policy;
• Partner Guidelines;
• category-specific operational policies; and
• any written amendments issued by onit.gg,

constitutes the entire agreement between onit.gg and the Partner regarding the subject matter covered herein.

It supersedes all prior discussions, understandings, negotiations, and agreements relating to the same subject matter.

139. Relationship of the Parties

Nothing contained in this Agreement shall be interpreted as creating:

• an employment relationship;
• a partnership;
• a joint venture;
• an agency relationship;
• a franchise relationship; or
• any fiduciary relationship,

except as expressly provided herein.

Each Partner remains an independent contractor responsible for their own business decisions, taxes, equipment, and legal obligations.

140. No Third-Party Rights

Except where expressly provided by applicable law, this Agreement is intended solely for the benefit of onit.gg and the Partner.

No third party shall acquire any rights or remedies under this Agreement solely by virtue of this Agreement.

141. Headings

Section titles and headings are included for convenience only.

They do not affect the interpretation of this Agreement.

142. Language

This Agreement is drafted in the English language.

If this Agreement is translated into another language, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency or conflict.

143. Contact Information

Questions regarding this Agreement may be directed to:

General Support

• help@onit.gg

Copyright & Legal Matters

• team@onit.gg

onit.gg will make reasonable efforts to respond to legitimate inquiries within a reasonable timeframe.

144. Effective Date

This Agreement becomes effective on the earlier of the date the Partner:

• is approved by onit.gg;
• accepts an Order through the Platform;
• lists products or services for sale;
• accesses Partner-only areas of the Platform; or
• otherwise begins acting as a Partner through the Platform.

By continuing to use the Platform as a Partner after the effective date, the Partner confirms that they have read, understood, and agreed to be bound by this Agreement.