Digital Products Policy

This Digital Products Policy ("Policy") governs the purchase, delivery, use, and support of all digital products sold through onit.gg ("onit.gg," "we," "our," or "the Platform").

This Policy forms part of our Terms of Service, Refund Policy, Privacy Policy, and other applicable agreements.

By purchasing any digital product through the Platform, you agree to this Policy.

1. Scope

This Policy applies to all digital products sold by onit.gg, including but not limited to:

• Game Accounts
• Game Keys
• Gift Cards
• Virtual Currencies
• Top-Ups
• Downloadable Activation Codes
• In-Game Items
• Digital Game Content
• Any similar digital goods offered through the Platform

2. Nature of Digital Products

Digital products are intangible goods delivered electronically.

Unlike physical goods, digital products may be delivered instantly, manually by our team, or through approved suppliers.

Because digital products cannot generally be returned once delivered or redeemed, they are subject to special refund rules.

3. Delivery

Delivery methods vary depending on the product purchased.

Products may be delivered through:

• Instant automated delivery
• Manual delivery
• Customer account dashboard
• Email
• Website notifications
• Official support channels
• Secure download links
• Approved suppliers

Estimated delivery times are provided for convenience only and are not guaranteed.

4. Delivery Delays

Occasionally, delivery may be delayed due to circumstances including:

• supplier availability;
• payment verification;
• fraud prevention checks;
• publisher delays;
• stock shortages;
• technical issues;
• maintenance;
• unforeseen operational circumstances.

Where practical, customers will be informed of significant delays.

5. Customer Responsibilities

Customers are responsible for providing accurate purchase information.

This includes, where applicable:

• email address;
• platform selection;
• game region;
• server;
• username;
• character information;
• account identifiers;
• other information requested during checkout.

Incorrect information supplied by the customer may delay delivery or prevent successful fulfillment.

6. Product Availability

Product availability may change without notice.

If a purchased product becomes unavailable before delivery, onit.gg may, at its discretion:

• provide an equivalent replacement;
• issue store credit;
• delay fulfillment until stock becomes available; or
• issue a refund.

7. Digital Product Ownership

Ownership of a digital product transfers to the customer upon successful delivery.

After delivery, customers are responsible for the proper use, storage, and protection of the purchased product.

Where applicable, customers should promptly:

• redeem activation codes;
• secure purchased accounts;
• change account passwords;
• update recovery information;
• verify successful delivery.

8. Purchased Game Accounts

Where onit.gg sells gaming accounts directly, we strive to ensure that each account matches its advertised description at the time of delivery.

Customers acknowledge that:

• game publishers may modify account policies;
• usernames, rankings, cosmetics, and inventories may change over time;
• publishers may suspend or modify accounts according to their own rules;
• future publisher actions remain outside the control of onit.gg.

Customers should secure purchased accounts immediately after delivery by changing passwords and recovery information where possible.

9. Supplier-Fulfilled Products

Certain products may be fulfilled by approved suppliers working with onit.gg.

We monitor supplier performance and take reasonable steps to ensure quality and reliability.

If a supplier fails to meet our standards or engages in misconduct, we may:

• suspend the supplier;
• terminate the supplier relationship;
• investigate the issue;
• provide an appropriate resolution for the affected customer where justified.

10. Product Verification

Customers should inspect digital products promptly after delivery.

If you believe that:

• the incorrect product was delivered;
• the product cannot be accessed;
• delivery failed;
• the product description materially differs from what was purchased,

you should contact our support team as soon as reasonably possible.

Delays in reporting issues may affect our ability to investigate.

11. Refunds

Refund eligibility for digital products is governed by our Refund Policy.

As a general rule, digital products are not refundable after they have been:

• delivered;
• redeemed;
• activated;
• downloaded; or
• otherwise made available to the customer.

Exceptions may apply where:

• delivery was impossible;
• the incorrect product was delivered due to our error;
• the product was defective at the time of delivery; or
• applicable law requires otherwise.

12. Fraud Prevention

To protect both customers and the Platform, some digital product orders may require verification before delivery.

We reserve the right to delay, investigate, or cancel orders where we reasonably suspect:

• unauthorized payments;
• fraudulent transactions;
• identity theft;
• payment processor abuse;
• reseller fraud;
• suspicious purchasing activity.

13. Prohibited Activities

Customers may not:

• attempt to duplicate digital products;
• exploit delivery systems;
• fraudulently dispute completed deliveries;
• resell products in violation of applicable laws or publisher policies;
• interfere with Platform systems.

Violations may result in suspension or permanent termination of Platform access.

14. Limitation of Responsibility

onit.gg is not responsible for losses resulting from:

• incorrect purchase information supplied by customers;
• customer failure to secure delivered accounts;
• publisher policy changes;
• publisher enforcement actions unrelated to our conduct;
• third-party service interruptions;
• customer misuse of digital products after delivery.

Nothing in this section limits rights that cannot legally be excluded under applicable law.

15. Changes to This Policy

We may modify this Policy at any time to reflect changes in our business, technology, suppliers, or legal requirements.

The updated version will be published on the Platform with a revised "Last Updated" date.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Policy.

16. Contact Us

If you have questions regarding digital products or this Policy, please contact us through our official communication channels.

General Support

• help@onit.gg

Copyright & Legal Matters

• team@onit.gg

Website Live Chat

Official onit.gg Discord Server