Privacy Policy

Welcome to onit.gg ("onit.gg," "we," "our," or "the Platform").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you.

By accessing or using the Platform, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that your information will be processed in accordance with this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Cookie Policy, and other applicable policies.

1. Scope

This Privacy Policy applies to all visitors, customers, registered users, affiliates, contractors, and other individuals who interact with the Platform.

It covers information collected through:

• our website;
• customer accounts;
• checkout pages;
• live chat;
• support tickets;
• our official Discord community;
• newsletters;
• promotional campaigns;
• cookies and analytics technologies; and
• any future applications or services operated by onit.gg.

2. Information We Collect

Depending on how you interact with the Platform, we may collect different categories of information.

Information You Provide

You may provide information directly to us when you:

• create an account;
• place an order;
• contact customer support;
• submit a review;
• subscribe to our newsletter;
• participate in promotions or affiliate programs.

This information may include:

• email address;
• Discord username or ID;
• account username;
• billing information;
• order details;
• support communications;
• game account information required to perform purchased services.

Gaming Information

To complete certain services, we may request information necessary to access or perform the purchased service.

Depending on the service, this may include:

• game account username;
• login credentials;
• platform;
• server;
• region;
• character information;
• rank information;
• gameplay preferences.

We request only the information reasonably necessary to complete the purchased service.

Automatically Collected Information

When you use the Platform, certain technical information may be collected automatically.

This may include:

• IP address;
• browser type;
• operating system;
• device information;
• referring website;
• pages visited;
• session duration;
• click behavior;
• approximate geographic location derived from IP;
• diagnostic information.

3. Cookies and Similar Technologies

We use cookies and similar technologies to improve the functionality, performance, and security of the Platform.

Cookies may be used to:

• keep users signed in;
• remember preferences;
• improve website performance;
• measure traffic;
• analyze user behavior;
• detect fraud;
• personalize content;
• support marketing activities.

More detailed information is available in our separate Cookie Policy.

4. Analytics and Tracking Technologies

We may use third-party analytics and marketing tools to better understand how users interact with the Platform.

These tools may include:

• Google Analytics
• Google Tag Manager
• Microsoft Clarity
• Meta Pixel

These providers may collect information in accordance with their own privacy policies.

5. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• create customer accounts;
• process orders;
• provide purchased services;
• communicate with customers;
• verify payments;
• prevent fraud;
• improve customer support;
• personalize the Platform;
• operate affiliate programs;
• administer loyalty programs;
• improve our services;
• maintain security;
• comply with legal obligations;
• send newsletters and promotional communications where permitted.

We do not sell personal information to third parties.

6. Sharing Information

We may share information only where reasonably necessary to operate the Platform.

This may include sharing information with:

• payment processors;
• hosting providers;
• cloud infrastructure providers;
• analytics providers;
• customer support providers;
• approved boosters;
• approved suppliers;
• legal or regulatory authorities where required by law.

Approved boosters receive only the information reasonably necessary to complete the purchased service.

All boosters and contractors are subject to confidentiality obligations.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• encrypted website connections (HTTPS);
• access controls;
• restricted internal permissions;
• secure payment processing through trusted providers;
• contractor confidentiality obligations;
• security monitoring.

Although we strive to protect personal information, no method of electronic transmission or storage is completely secure.

Accordingly, we cannot guarantee absolute security.

8. Account Credentials

For services requiring account access, customers may provide game account credentials to enable our boosters to perform the purchased service.

Such credentials are used solely for fulfilling the requested service.

Customers are encouraged to change their passwords after completion of the service.

We do not intentionally retain unnecessary account credentials longer than reasonably required to complete the purchased service or resolve related support issues.

9. Marketing Communications

Customers who voluntarily subscribe to our newsletter may receive:

• promotional offers;
• product announcements;
• discounts;
• gaming news;
• service updates;
• marketing emails.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the email or by contacting our support team.

Operational communications relating to your account or orders will continue even if you opt out of marketing emails.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services;
• maintain customer accounts;
• comply with legal obligations;
• resolve disputes;
• enforce our agreements;
• prevent fraud.

When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.

11. Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• access your information;
• correct inaccurate information;
• request deletion of certain information;
• object to certain processing activities;
• request a copy of your information;
• withdraw consent where processing is based on consent.

We will consider and respond to legitimate requests in accordance with applicable law.

12. Children's Privacy

The Platform is not directed toward young children.

Where applicable law requires parental or guardian consent for minors, users are responsible for obtaining such permission before using our services.

If we become aware that personal information has been collected in violation of applicable law, we will take appropriate steps to remove it.

13. International Data Transfers

Because onit.gg operates online, customer information may be processed or stored in countries different from the country in which the customer resides.

By using the Platform, you acknowledge that such transfers may occur, subject to reasonable safeguards where required by applicable law.

14. Third-Party Services

The Platform may contain links to or integrations with third-party websites, payment providers, Discord, social media platforms, analytics providers, or other services.

We are not responsible for the privacy practices of those third parties.

Users should review the privacy policies of those services independently.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, legal obligations, or operational practices.

The updated version will be published on the Platform with a revised "Last Updated" date.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy where permitted by applicable law.

16. Contact Us

If you have questions regarding this Privacy Policy or your personal information, you may contact us through our official communication channels.

Privacy & General Support

• help@onit.gg

Copyright & Legal Matters

• team@onit.gg

Website Support

• Website Live Chat

Community Support

• Official onit.gg Discord Server