Customer Terms & Conditions

This Boosting Service Agreement ("Agreement") governs all boosting-related services provided by onit.gg ("onit.gg," "we," "our," or "the Platform").

This Agreement forms part of our Terms of Service and should be read together with our Refund Policy, Privacy Policy, Disclaimer, and any service-specific terms.

By purchasing or using any boosting service through the Platform, you acknowledge that you have read, understood, and agreed to this Agreement.

1. Scope

This Agreement applies to all boosting services offered through onit.gg, including but not limited to:

• Rank Boosting
• Duo Boosting
• Placement Matches
• Coaching
• Win Boosting
• Account Leveling
• Power Leveling
• Calibration Services
• Raid Carries
• Achievement Services
• Seasonal Progression Services
• Any similar service introduced by onit.gg in the future

2. Our Commitment

onit.gg is committed to providing high-quality gaming services performed by experienced players.

Unless explicitly stated otherwise on the relevant service page, boosting services are completed manually by human boosters.

Our team aims to:

• provide professional gameplay;
• protect customer privacy;
• minimize unnecessary account risk;
• maintain regular communication;
• complete services as efficiently as reasonably possible.

While we strive to deliver an excellent experience, no gaming service can guarantee outcomes beyond our reasonable control.

3. Customer Responsibilities

To enable us to complete a boosting order successfully, customers agree to:

• provide accurate account information;
• provide any additional information reasonably requested to perform the service;
• respond promptly to support inquiries;
• comply with this Agreement and our Terms of Service.

Failure to cooperate may delay or prevent completion of the purchased service.

4. Account Access

Certain services require access to the customer's game account.

Where account access is required, customers agree to provide the necessary credentials through the methods approved by onit.gg.

Customers remain responsible for ensuring they are authorized to provide access to the account.

5. Customer Activity During Boosting

To reduce unnecessary risks and interruptions, customers agree that they will not:

• log into the account during an active boost unless instructed by onit.gg;
• change passwords or authentication credentials;
• share the account with another individual;
• interfere with the assigned booster's progress.

Failure to follow these requirements may:

• delay the order;
• suspend the order;
• reduce eligibility for refunds or compensation; or
• require additional review before work resumes.

6. Shared Account Responsibility

Customers acknowledge that simultaneous access by multiple individuals may negatively affect boosting services.

If another person accesses the account while an order is active, onit.gg is not responsible for resulting:

• rank losses;
• interrupted progress;
• failed objectives;
• account restrictions;
• gameplay issues; or
• other related consequences.

7. Estimated Completion Times

Estimated completion times are provided solely for planning purposes.

They are estimates only and are not guaranteed.

Completion times may vary due to:

• matchmaking conditions;
• game updates;
• server maintenance;
• player availability;
• anti-cheat changes;
• customer responsiveness;
• unforeseen technical issues.

Where practical, our support team will provide updates regarding significant delays.

8. Priority Orders

Customers who purchase priority processing receive higher scheduling priority than standard orders.

Priority processing improves queue position but does not guarantee completion within a specific timeframe.

9. Communication During Orders

Customers may communicate with onit.gg through our official communication channels, including:

• Website Live Chat;
• Official Discord Server; and
• help@onit.gg.

Our support team will make reasonable efforts to keep customers informed regarding order progress, delays, or additional information required.

10. No Direct Contact with Boosters

To protect customers, boosters, and the integrity of the Platform, customers may not attempt to:

• request a booster's personal contact information;
• share personal contact information for business purposes;
• make direct payments to boosters;
• arrange services outside onit.gg;
• encourage boosters to leave the Platform.

Likewise, boosters are prohibited from soliciting business directly from customers.

Violations may result in order cancellation, account suspension, or permanent removal from the Platform.

11. Booster Replacement

If a booster becomes unavailable or cannot complete an order, onit.gg may assign another qualified booster.

Customers may request a booster replacement for legitimate concerns.

Replacement requests are reviewed individually and approved at our reasonable discretion.

12. Account Safety

Protecting customer accounts is one of our highest priorities.

Our boosters follow internal procedures intended to reduce unnecessary risks while completing services.

However, customers acknowledge that game publishers maintain full authority over their platforms and may investigate or take action against accounts according to their own rules.

Accordingly, onit.gg cannot guarantee that an account will never receive warnings, restrictions, suspensions, or bans.

13. Compensation

If onit.gg determines that an account restriction or ban was directly caused by our boosting service, we may provide an appropriate remedy at our discretion.

Depending on the circumstances, this may include:

• a replacement account of comparable or higher rank;
• store credit; or
• another mutually agreed solution.

Compensation is evaluated individually and is subject to our Terms of Service and Refund Policy.

14. Situations Not Eligible for Compensation

Compensation is generally unavailable where account issues arise from:

• customer login activity during an active boost;
• password changes made by the customer;
• simultaneous account access by another individual;
• inaccurate account information;
• customer violations of game rules unrelated to our services;
• actions occurring after completion of the purchased service.

15. Customer Conduct

Customers are expected to interact respectfully with our support team and boosters.

Customers may not:

• engage in payment fraud;
• exploit Platform vulnerabilities;
• attempt to bypass the Platform;
• abuse promotions or rewards;
• interfere with active orders;
• engage in unlawful activity through the Platform.

Violations may result in suspension or termination of services.

16. Refunds

Refund requests relating to boosting services are governed by our separate Refund Policy.

Customers are encouraged to review that Policy before purchasing a service.

17. Changes to This Agreement

We may update this Agreement from time to time to reflect changes in our services, operations, or legal requirements.

The latest version will always be available on the Platform with an updated "Last Updated" date.

18. Contact Us

If you have questions regarding this Agreement or a boosting order, please contact us through our official support channels.

General Support

• help@onit.gg

Website Live Chat

Official onit.gg Discord Server